Greet customers in a friendly, personable manner that instantly softens their mood. Don’t attempt to do everything yourself or have your friends do it. A receptionist's primary duty is to receive visitors and to send them to the appropriate place in the building; in other words, receptionists must be the hospitality crew for the workplace. Doing a criminal background check too early in the hiring process can get you in trouble. She received a Bachelor of Arts in creative writing from the Santa Fe University of Art and Design, and a Master of Fine Arts in creative writing from Chicago State University. Don’t forget that the other person can’t see you, so you can’t rely on facial expressions or body language as you would in person. Refrain from speaking loudly or using off-color language. Even when it's the most entry-level position in a company, the job requires you to maintain a certain level of professionalism, and to follow certain rules of etiquette. 8 Resume Do's and Don'ts November 23, 2020. DO treat hotel staff politely. Listen well, pay attention to detail, and ask people to repeat and spell as necessary. Administrative Arts: For Beginners: Receptionist Tips I. While dos are to be done, don’ts are to be avoided. If a receptionist offers to take a message, politely decline and ask when your interviewer might be available to talk. Your staff should be familiar with the do’s and don’ts of all forms of communication so that they can best represent your company well. Frazzled receptionists leave the impression that the company doesn’t have matters under control. Congrats you have done it. DO practice answering the most common job interview questions, with a focus on answers customized for this employer and this job. Naturally, this means being friendly and welcoming, but also knowing which calls get sent to an employee's voice mail and which ones get directly connected to the receiver. That includes smiling and greeting each person who enters the office. Stand upright, do not fold your arms in front of the guest. The Do’s And Don’ts Of Job Interviews. They need to gauge when it's OK to talk about an employee's activities or work, and when to stay quiet. Accuracy is one of the most important attributes of an efficient receptionist. After a winter hiatus since northern European Edinburgh piece, 10 Do's and Don'ts return by traveling south to Athens as in Athens, Greece not Georgia.We owe this guided tour of Athens to Alexandra Stratou. Wife.) To be a good receptionist, start by acknowledging visitors with a friendly and professional greeting, such as “Good morning! The Don’ts of Auto Attendant Scripting . And that’s fine for a while; no need for smothering interaction. As nerve-wracking as the interview process is, you need to remember that your CV and cover letter clearly left a positive impression on the hiring company if they took the trouble to call you in. 1. Even the best hotels are far from perfect. Keep a clean and tidy desk, even if you have other tasks to do besides dealing with visitors. Resumes & Cover Letters. Try not to admit that you don’t know the answer to a client’s question. Be courteous. Receptionists are typically responsible for dealing with the phone calls -- and sometimes the generic emails -- that come into a workplace. To keep from feeling overwhelmed, focus on one person at a time. DO use one or the other, and be consistent throughout the whole script. Listen to why they are calling and get them scheduled. What follows is a digest of their research findings. There are several guidelines to follow when writing your resume that will make it clear, organized and comprehensive. DO carry water; During the summer days in Vietnam, a lot of water intake is required to help rehydrate. Vulcan holds a Bachelor of Arts in English and journalism from the University of Minnesota. Instead, say, “Let me find someone who can answer your question.” If you’re asked to do something you can’t do, say, “Let me find someone who can do that for you.” Regardless of your limitations, always try to assert your -- and by extension, the company’s -- capabilities. Ruby Receptionists: Is Your Receptionist a Gatekeeper or a Brand Ambassador? Take care of the people on the phone first, and give an honest estimate as to how long they’ll have to hold. You can then try to call them during that time to get them on the line. This may lead to serious confusion and misunderstandings between you as a professional and your customer who expects a proper service. WHY – We expect to hear one or the other, so it’s confusing to the caller. Do answer the phone like a receptionist. Receptionists perform many duties, but their primary responsibility is to create an engaging and friendly atmosphere for the companies they represent. Follow these “do’s and don’ts” before, during and after your next appointment to make the most out of your visit. “I do think that it’s OK to text your hairdresser for a last minute appointment (i.e. A receptionist’s behavior is extremely important, even when she isn’t speaking directly to clients. Speak clearly and cheerfully. Nicole Vulcan has been a journalist since 1997, covering parenting and fitness for The Oregonian, careers for CareerAddict, and travel, gardening and fitness for Black Hills Woman and other publications. You are scheduled to come in for an interview. DO inform candidates if a background check is part of the hiring process. Remember that your reception area promotes your company and should look professional -- don't overload your desk with trinkets, funny gadgets, photos or desk toys. All Business: Ten Tips on Greeting Office Visitors. The don’ts to avoid in your resume. If you’re busy when visitors enter, immediately smile and make eye contact with each one. Apologize to customers who have been waiting a while, and keep clients informed with frequent status updates to keep their patience from wearing thin. Answer it like you care, like you want to help them, not like they’re interrupting you and they’re bothering you. At one reception there were blue—colored M&M’s in a little mesh bag at each place setting. Since receptionists are typically the first people clients see or speak to, businesses are often judged based on the skills (or flaws) of their gatekeepers. Your sofas need to be clean, your entire reception area needs to be uncluttered and tidy, your walls need to be bright and welcoming, and your receptionist needs to be highly trained and polite at the very least. A receptionist’s behavior is extremely important, even when she isn’t speaking directly to clients. This is so important! You can use the following tips to help you avoid these resume don’ts: Avoid including unrelated or irrelevant hobbies and interests. VIETNAM TRAVEL TIPS: THE DOS AND DON'TS WHEN YOU TRAVEL IN VIETNAM DOs. Being a receptionist is no slack job. 4) When guest ask for direction always guide the way. Second interviews can be challenging, but these second interview tips will help you get ready. Receptionists have multiple responsibilities, which they must often juggle … Since they're often the first person a client or customer sees, another important factor for a receptionist is her attire. Listen carefully to the caller's request. 2. Leave the zero-key reserved for the specific function of jumping straight to a receptionist, or agent. In an insightful article in Canadian Business, writers Andy Holloway, Erin Pooley and Thomas Watson proposed some invaluable dos and don’ts about how to make your retirement happy and fulfilling. If you still don’t have a formal policy, you’re not alone. Refrain from speaking loudly or using off-color language. PhotoAlto/Eric Audras/PhotoAlto Agency RF Collections/GettyImages. If it's a law firm where workers wear suits and ties, the receptionist needs to do the same. Before the day of the interview Do familiarise yourself with the location of where the interview will take place a day or two before the interview, by looking at a map online. That includes smiling and greeting each person who enters the office. Business Etiquette Rules for a Receptionist, Cite HR: Etiquette of Office Behaviour II -Art of Reception. 1.DO prepare S-T-A-R answers. It’s a good idea to avoid listing any unrelated hobbies or interests in your resume. 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