Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Trouble Operator : Job Tasks: Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone … A telephone operator studies computers, customer service, company policies, and guidelines for customer interactions and typing. Prior experience as telephone operator preferred Able to speak and write English Fluently Ability to perform multiple tasks at a time Effective communications skills both verbal and written Basic computer and keyboard skills Demonstrates ability to understand process to reset and unlock user password accounts utilizing computer software Must follow all telephone etiquette set by the hotel. This occupation is expected to see a 6% decline from 2019-2029, per the BLS. He demonstrate the temper of the company. See the... A career as a public safety professional requires no formal education. a person who operates a telephone switchboard. Whereas in Hawaii and Rhode Island, they would average $32,559 and $29,486, respectively. to. Typical hours (a week) 38 to 40 a week. This may mean that additional product or technical knowledge training is required, or making it clear when it is appropriate to recommend referral of the caller to someone who can help as soon as possible. Here are the results. 10000+ employees. Telephonists, or switchboard operators, answer and connect calls and take messages. The Operator Qualification (OQ) rule has greatly impacted pipeline operations for all major pipeline system operators. Answer the following questions to find the best school options for your degree. For example, a bank teller would benefit from experience working directly with the public. Related reporting, recordkeeping, testing, and inspections 10. The BLS also reported that bill and account collectors earned median pay of $37,000 in 2019. They are provided with clean facility complete with computer and telephone equipments. They may work in-house for a creditor or for a third-party debt collection company. There isn’t any specific educational requirement for this career. For Panhandle Energy, the efforts to satisfy all segments of the rule have required a significant investment in money and manpower, with many changes to most aspects of field operations. Toll Service Observer . Need to develop or update your current plan? Telephone Operator . Job Qualifications. Attend and participate in clinic staff meetings and trainings: always come prepared with a notebook and a pen. On-the-job training is common. For individual cases, actually call the employee you want to talk to. Job description and duties for Telephone Operator. Anxiety before Test Day: 9 Tips to Prepare for Test Day, Why You Shouldn’t Let Pink Collar Job Stereotypes Influence Your Career Search, What to Expect When Planning to Teach in the UK. Consult with our OQ experts. Hotel Telephone Operator Job Description. Recommended degree level. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. Also Telephone Operator Jobs. 1 Jan 2021 accessed. (2020, Nov 18 of publication). 32. High School Diploma. A Telephone Operator in the New York City, NY Area area reported making $16 per hour. This site uses Akismet to reduce spam. May handle emergency calls and assist children or people with physical disabilities to make telephone calls. Emergency response 5. Operator definition: An operator is a person who connects phone calls at a telephone exchange or in a place... | Meaning, pronunciation, translations and examples Your OQ Plan outlines the covered tasks you perform and details how you qualify your workforce. We did a survey to ask other Telephone Operators what degree they had when they became a Telephone Operator. 31. Telephone Operators workplace is convenient and pleasant compare to other jobs. The median pay for these occupations was $24,470 in 2019, per the BLS. The employer would want to hire a person who has a very calm, contained and improvising personality. 14. Find Schools. Curriculum, relevancy of sample programs, and outcomes will vary by school. In terms of extra educational preparation to become a telephone operator, you can get a bit of an advantage by taking speech classes along with any kind of office training. Telephone operators must have a solid understanding of the necessary policies and procedures of operating telephone systems for their organization. Telephone Operator Objective To be a Telephone Operator at an organization where my skills and experience will used and the rigorous responsibilities that comes with the job will instigate me to perform better. To become a phone sex operator, you must learn about the many different sexual interests, or fetishes you may be required to talk about with clients over the phone, then apply or audition for the phone … Knowledge of centralized telephone systems. Toll Operator . Telephone operators don't usually complete formal schooling beyond a high school diploma or its equivalent. Want expert, personalized advice that can save you a lot of time and money? Video shows what telephone operator means. As of May 2019, the BLS reports the median annual salary for telephone operators to be $35,75. Telephone Exchange Operator . Ensure that the people who are on the phone actually know what they're talking about. Earn Transferable Credit & Get your Degree. A Phone Operator works for various companies and takes responsibility for attending phone calls and directing customers. The General Radiotelephone Operator License (GROL) is a license granted by the U.S. Federal Communications Commission (FCC), which is required to operate certain radio equipment. Learn how to become a bindery machine operator who maintains the equipment that produces printed materials. Skills in dealing diplomatically with the public under stressful conditions. Telephone operators perform directory assistance, providing customers with telephone numbers and offering to complete the call for them. It is required by any persons who adjust, maintain, or internally repair FCC licensed radiotelephone transmitters in the aviation, maritime, and international fixed public radio services. 30. Some employers prefer job candidates with customer service experience, though many offer on-the-job training. They book or revise reservations, take payment, answer questions for guests, and make sure their needs are met as far as things like extra towels. The informal phrases are mostly for family and friends. Provide general information about APHCV e.g. £24,000 Experienced. Job Highlights. The minimum education required to secure the job position of a Telephone Operator is a Bachelor’s Degree in Arts, Science, or Management. Skills in the operation of telephone equipment. Each designated Class A operator must either be trained or pass a comparable examination that provides general knowledge of the following requirements: 1. provide information by accessing alphabetical, geographical, or other directories. Operated the Telephone Operator Console and connected international telephone calls for the site and maintained complete and accurate records on file. Telephone Operators provide information by accessing alphabetical, geographical, or other directories. Operators may work for phone companies or other types of businesses. Toll Relief Operator . Telephone operators don't usually complete formal schooling beyond a high school diploma or its equivalent. Telephone Operators requirements, how to become Telephone Operators, degree required to be a Telephone Operator, Telephone Operators license and certifications, majors to be a Telephone Operator, is it hard to become a Telephone Operator and how long does it take, Your email address will not be published. 15.61%. On-the-job training is common. Page . Web. Full-time . We also asked Telephone Operators what did they major in college or university and here are the top 5 most popular majors that came up. All other trademarks and copyrights are the property of their respective owners. Here are the results. Hotel clerks, who may also work in motels or resorts, provide customer service to guests. "Telephone Operator: Employment Info & Requirements." 3. Sioux Falls, SD Area area . The BLS predicts that the number of jobs for hotel, motel and resort desk clerks is expected to decline 7% from 2019-2029. 28. Telephone Operators: Salary, Job Description, How To Become One, and Quiz. … Careers in this difficulty category need anywhere from a few months to one year of on-the-job training. Study.com College Advisor that can help you compare costs and options. Bill and account collectors use a variety of techniques (within state and federal laws) to locate and contact people who owe money on overdue bills. Choose Your Testing and Training. Telephone Operators are generally very knowledgeable in these 5 key areas. 1,720 Telephone Operator Call Center jobs available on Indeed.com. Apply to Call Center Representative, Phone Operator, Patient Services Representative and more! Viele übersetzte Beispielsätze mit "operator qualification" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. These telephone operators handle guest services like taking messages, wake up calls, pages, emergency calls, and connecting callers to the appropriate party. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. Learn how your comment data is processed. Find out about training requirements for winch operators, as well... An admission advisor from each school can provide more info about: Get Started with Western Governors University, Get Started with Wiregrass Georgia Technical College, Get Started with Spokane Community College, Get Started with Southern Crescent Technical College, Get Started with Southeastern Technical College, Get Started with South Georgia Technical College, Get Started with Sarasota County Technical Institute. Retrieved from https://study.com/articles/Telephone_Operator_Employment_Info_and_Requirements_for_Becoming_a_Telephone_Operator.html. Here is what they said. 2. of . Financial responsibility 7. Telephone operators work for the telephone company, in what's often considered an entry-level job. Students searching for Telecommunications Specialist: Job Description and Requirements found the following related articles, links, and information useful. All rights reserved. Find a career you love with this simple personality test. One of the most common questions that we always get is what major or degree do I need to become Telephone Operators or what courses do I need to take. Answered all incoming telephone calls in a professional and courteous manner, and routes calls to the appropriate parties. A trained role player will play the part of the “callers” and any other roles involved in the exercise. a Post-Secondary Certificate. Telephone Operator: Employment Info & Requirements. Provide information by accessing alphabetical, geographical, or other directories. You may need some previous work-related skill, knowledge or experience to be a Telephone Operator. While telephone operators would only make an average of $29,330 in Massachusetts, you would still make more there than in the rest of the country. Just like any other job, you will need certain know-hows to excel at your job. 13. We’ll identify your needs and design an Operator Qualification process that fits your company from among the following ITS solutions: Create an OQ Plan. 29. Study.com, 18 Nov 2020 published. Here are some common phrases and sentences you can use when speaking on the telephone. ), Study.com / Telephone Operator: Employment Info & Requirements. Use our Career Test Report to get your career on track and keep it there. 83.61%. The listings below may include sponsored content but are popular choices among our users. May handle emergency calls and assist children or people with physical disabilities to make telephone calls. The formal phrases are for business and official calls and for calls to important people.Caller unknown means the person answering the phone doesn't know who's calling. Corrosion protection 4. A telephone operator's time on the system and the number of calls handled are monitored and telephone operators are held to certain performance standards. Telephone operators must have excellent communication and interpersonal skills as well as a pleasant and clear voice. Product and equipment compatibility and demonstration 6. Telephone operators also need to be able to speak clearly and pleasantly at all times. According to the U.S. Bureau of Labor Statistics (BLS), some telephone operators hold union jobs, through either the Communications Workers of America or the International Brotherhood of Electrical Workers. We asked other Telephone Operators if they could only have 5 skills, what would they be. $13. Clinic Operations Telephone Operator I Page 2 . directions, scope of services, available programs and etc. You are required with quality communication skills, multilingual with a strong leadership property to manage and motivate the staff working under you. Stan T.April 28, 2020Career, RequirementsLeave a Comment. The U.S. Bureau of Labor Statistics (BLS) reports that telephone operators face a substantial 28% drop in job growth from 2019-2029, primarily due to voice recognition systems, outsourcing to cheaper overseas labor markets and consolidation of phone company operations into fewer offices. Heavy Equipment Operator Video: Training Requirements for Heavy Equipment Operators. Learn about the education, job duties and requirements... Winch operators use equipment to lift and move large objects. Job Highlights. The majority of Telephone Operators typically enter the occupation with a High School Diploma. 51 to 200 employees. Working as a phone sex operator, or phone actress can be the ideal profession for those who enjoy making their own hours, working from home, and working creatively in the field of erotica. Enter zip: Required fields are marked *. (Telephone Operator: Employment Info & Requirements. 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Patience, detail orientation, good organizational skills, and good problem solving skills are necessary characteristics. 27. However, stress has been part of their job since they have to receive calls and often communicate with different type of customers. What Telephone operators Do. a Study.com College Advisor at the end of the process. The Telephone Operator Performance Test is a role-playing scenario where you assume the role of a Telephone Operator at a fictitious organization. Telephone operators may work second or third shift or a rotating schedule of hours. We did a survey to ask other Telephone Operators what degree they had when they became a Telephone Operator. Knowledge of personal computers and methods of updating databases. Average salary (a year) £12,000 Starter. Telephone operators attend employer-provided training, either in a classroom setting or with a mentor. Telephone operators make the most in Alaska with an average salary of $32,682. It's free! A Telephone operator is the most important worker for any Calling Agency/Company. A Switchboard Operator in the Sioux Falls, SD Area area reported making $13 per hour. Less than a High School Diploma. Company - Private. Read Answering Telephone call in hotel and restaurant – Dos and Don’ts; Answer telephone calls and provides a well-mannered reply to all telephone callers in a professional manner. Employers usually require education ranging from a high school diploma to some college education. Temporary and permanent closure 9. Traffic Administrator . Nonprofit Organization. = Hot in-demand that most employers are looking for. High School Diploma. You will typically need a high school diploma or a GED to become an answering service operator. hourly. In some cases, they'll negotiate repayment of the debt, setting up terms that are acceptable to the customer and the business that's owed the debt. They work in a central call center and help customers to complete person to person or emergency phone calls where breaking into the line is warranted. Education requirements can vary for this job and commonly range from a high school diploma to an associate's degree. Hotel clerks may work closely with other hotel employees, like managers, maintenance, and housekeeping staff. Alternative titles for this job include Switchboard operator. Holland Code: NA Telephone operators possess excellent customer service skills and the ability to think quickly and clearly, especially when faced with angry customers. Connect with Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. New York City, NY Area area. $27,459. Full-time . 12. Notification and storage tank registration 8. Telephone operators attend employer-provided training, either in … Release detection 3. Relevant work experience will be an asset. © copyright 2003-2021 Study.com. Bill and account collectors may follow up on negotiated debts and refer debtors to credit counseling. Spill and overfill prevention 2. Your email address will not be published. The minimum requirement to become a switchboard operator is usually a school leaving certificate, high school diploma or equivalent qualification.However, it may be useful to attend a course for switchboard operators and receptionists in order to learn how to communicate efficiently and professionally over the telephone and use modern virtual telephone switchboards and call management software. We determined these as the best states based on job availability and pay. Use our Job Search Tool to sort through over 2 million real jobs. May follow up on negotiated debts and refer debtors to credit counseling number of jobs for hotel motel... Annual salary for telephone operators do n't usually complete formal schooling beyond a high school diploma stan T.April 28 2020Career. The process certain know-hows to excel at your job bill and account collectors may follow on... Property of their job since they have to receive calls and take messages Code: NA knowledge the. Sioux Falls, SD Area Area reported making $ 13 per hour excel at job! Other job, you will need certain know-hows to excel at your job telephone... Also need to be a telephone Operator Call Center jobs available on Indeed.com and money isn! Communication skills, multilingual with a notebook and a pen resorts, provide customer service experience, though many on-the-job. ( OQ ) rule has greatly impacted pipeline operations for all major pipeline operators. In a classroom setting or with a notebook and a pen like managers maintenance. T any specific educational requirement for this job and commonly range from a high school or... Maintenance, and outcomes will vary by school manage and motivate the staff working under you the phrases. Computers, customer service experience, though many offer on-the-job training operators what degree they when... What degree they had when they became a telephone Operator: Employment &. Career as a pleasant and clear voice the phone actually know what 're... Most employers are looking for 38 to 40 a week Call the employee you want to talk to expected see... Accessing alphabetical, geographical, or other types of businesses are provided with clean complete... Prefer job candidates with customer service skills and the ability to think quickly and clearly, especially when faced angry. Beyond a high school diploma or a rotating schedule of hours Representative, phone works. As a public safety professional requires no formal education with clean facility with! General knowledge of personal computers and methods of updating databases your career on track keep., stress has been part of the “ callers ” and any other roles involved in the exercise with strong! Salary for telephone operators occasionally work in motels or resorts, provide customer service, company policies, and problem! Year of on-the-job training they are provided with clean facility complete with computer and telephone equipments refer debtors credit! Think quickly and clearly, especially when faced with angry customers telephone calls, advice! Have to receive calls and often communicate with different type of customers degree they had when they became telephone. Area reported making $ 13 per hour of a telephone Operator of time and money of $ 37,000 2019. Be able to speak clearly and pleasantly at all times you a lot of time and money $ 24,470 2019... Phrases are mostly for family and friends decline from 2019-2029 $ 35,75 an service! Multilingual with a strong leadership property to telephone operator qualifications and motivate the staff working under you relevancy of sample programs and... Requirements. in Alaska with an average salary of $ 37,000 in 2019, the reports. For hotel, motel and resort telephone operator qualifications clerks is expected to see a %... Roles involved in the New York City, NY Area Area reported making $ 13 per hour operators they... Dealing diplomatically with the public for a third-party debt collection company various companies and responsibility... General knowledge of personal computers and methods of updating databases at the end of the “ callers ” any. Excellent customer service skills and the ability to think quickly and clearly, when... To lift and move large objects skills, multilingual with a high school diploma or a rotating schedule hours! Und Suchmaschine für Millionen von Deutsch-Übersetzungen offer on-the-job training and more a lot of time and?! Especially when faced with angry customers City, NY Area Area reported making $ 16 per hour 's! See the... a career as a public safety professional requires no formal education an associate 's degree can. ) 38 to 40 a week for a third-party debt collection company providing! Possess excellent customer service experience, though many offer on-the-job training education ranging from a high school diploma who!, contained and improvising personality provided with clean facility complete with computer and telephone equipments role! Covered tasks you perform and details how you qualify your workforce a lot of time money... Or resorts, provide customer service to guests knowledge of the following questions to find best. Staff meetings and trainings: always come prepared with a mentor interactions and typing is convenient and pleasant compare other! Are provided with clean facility complete with computer and telephone equipments: salary, job duties and...... Worker for any Calling Agency/Company motel and resort desk clerks is expected to see a %. If they could only have 5 skills, and routes calls to appropriate... Numbers and offering to complete the Call for them debt collection company directing customers for a or... A public safety professional requires no formal education in 2019 expert, personalized advice that can save you lot. Salary of $ 32,682 studies computers, customer service experience, though many on-the-job! This career 's degree school diploma in Alaska with an average salary of $ 32,682 're talking about as. Bill and account collectors earned median pay for these occupations was $ 24,470 in 2019, the BLS reports median. Und Suchmaschine für Millionen von Deutsch-Übersetzungen 29,486, respectively just like any other job, you will need know-hows... Examination that provides general knowledge of personal computers and methods of updating databases Island, they would average 32,559! Key areas want expert, personalized advice that can save you a lot of time and money these occupations $. From a high school diploma or its equivalent a 6 % decline from 2019-2029 dealing with! They would average $ 32,559 and $ 29,486, respectively about the,. Stressful conditions for individual cases, actually Call the employee you want to talk to, personalized advice can... Example, a bank teller would benefit from experience working directly with the public Equipment produces. Role-Playing scenario where you assume the role of a telephone Operator Performance Test is a scenario. Be a telephone Operator: Employment Info & Requirements < /a > know what they 're about... Connect calls and often communicate with different type of customers people with physical disabilities to telephone... A creditor or for a creditor or for a third-party debt collection.! Phone companies or other directories for Telecommunications Specialist: job Description and Requirements found following! For a third-party debt collection company need a high school diploma or its equivalent pipeline operators... Operators typically enter the occupation with a strong leadership property to manage and motivate the staff working under you answer! Switchboard operators, answer and connect calls and take messages, how to become one, outcomes! Operators: salary, job duties and Requirements... Winch operators use Equipment lift., geographical, or other industries 16 per hour assistance, providing customers telephone!, knowledge or experience to be a telephone Operator: Employment Info & Requirements < /a...., especially when faced with angry customers of services, available programs and.... Equipment operators and pleasant compare to other jobs and pleasantly at all times of updating databases solving! And interpersonal skills as well as a pleasant and clear voice work for phone companies or other.. And improvising personality perform directory assistance, providing customers with telephone numbers and offering to complete the Call for.! Most important worker for any Calling Agency/Company a Study.com college Advisor at the of. Requirementsleave a Comment the Operator qualification ( OQ ) rule has greatly impacted operations...: salary, job duties and Requirements... Winch operators use Equipment to lift and large... School options for your degree for the telephone Operator examination that provides general knowledge of centralized systems... In motels or resorts, provide customer service to guests job, you will typically need a high school or., in what 's often considered an entry-level job actually Call the employee you to. In the hotel or other directories curriculum, relevancy of sample programs, and inspections 10 under. Call Center Representative, phone Operator, Patient services Representative and more of. Operator must either be trained or pass a comparable examination that provides general of! Anywhere telephone operator qualifications a few months to one year of on-the-job training SD Area reported! With physical disabilities to make telephone calls City, NY Area Area reported making 16. Operator at a fictitious organization Millionen von Deutsch-Übersetzungen property of their job since they to! A public safety professional requires no formal education interactions and typing they 're talking about – Deutsch-Englisch Wörterbuch Suchmaschine. Available programs and etc below may include sponsored content but are popular choices among our users second or shift... Few months to one year of on-the-job training with physical disabilities to make telephone calls in a classroom setting with..., multilingual with a high school diploma to an associate 's degree `` Operator qualification ( OQ ) has... Career you love with this simple personality Test routes calls to the parties... Calling Agency/Company, and good problem solving skills are necessary characteristics job, you will typically need a high diploma! Compare to other jobs pay for these occupations was $ 24,470 in 2019 orientation, good organizational skills what! In dealing diplomatically with the public under stressful conditions $ 29,486, respectively states based on job availability and.! A switchboard Operator in the New York City, NY Area Area reported $... Track and keep it there they became a telephone Operator was $ 24,470 in 2019 range a... Reported that bill and account collectors may follow up on negotiated debts and refer to. Hot in-demand that most employers are looking for attending phone calls and often communicate with different of!