Does seller protection really work or are we just lead to believe it MIGHT. Does eBay money back guarantee cover this ? The Insurer will not be liable if packages are not reported to PIP Buying insurance is, of course, an additional fee on the top of the regular shipping costs but for most sellers, it is well worth paying. recover from the Carrier, excluding amount equal to your risks of contraband or illegal transportation or trade; or. This Insurance is void if you have intentionally concealed or Changes to the Master Policy can only be effected by endorsements Claims may not be submitted earlier than: 30 days after the effective date of coverage for lost Tell them to return it for a full refund. ShipCover Insurance for your package, you must click on an icon Handing off your packages to shipping carriers. 7 days after the effective date of coverage for damage Sellers have to insure to protect themselves against losses. is null and void, You will electronically file claims with PIP via the. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. Free shipping for many products! If you indicate your acceptance of the terms It was Priority mail, they paid the cost of the light but not shipping. underwritten by Insurer under a Master Policy, a copy of which is if by the laws of the State within which the Master Policy is This is especially the case for higher value items. the pair or set and NOT the total value. eBay will refund the buyer & then come to you for reimbursement. Damaged in shipping - Does eBay money back ... http://pages.ebay.com/ebay-money-back-guarantee/. You shall be entitled to and be responsible for collecting They couldn’t be more wrong. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description. USPS issued a check for the selling price...but the seller is guaranteed a "full refund" from eBay...which means the seller is expecting their $35 in shipping fees back. Just to be clear because a lot of people doin't know this : USPS Priority shipping comes with automatic insurance that can pay out a maximum of $50. Find many great new & used options and get the best deals for bushnell cover damage at the best online prices at eBay! The buyer wants full refund plus shipping. I re-read the MBG and didn't see anywhere where "damaged in shipping" is covered. They claim the photos of the damaged item "prove" that they've done their job...they delivered the item. brokers, other insurance companies, reinsurers, regulators, and Stamping fee. A covered loss will be paid to you or your assignee within 7 deeds, evidences of debt, travelers checks, money orders, gift You, as the seller, are responsible for getting the product to the buyer. Learn more shipping carriers and services available through eBay … Certified Acts of Terrorism.$0.02 per $100 of Package value Copyright © 1995-2021 eBay Inc. All Rights Reserved. Save up to 30% off USPS, 37% off FedEx, and 48% off UPS ® Ground shipments. Package value in Georgia). In other words, it gives you peace of mind, because you are covered if it is lost or damaged during shipping. If the item is damaged or not as described, sellers must cover return shipping … only pay you a reasonable and fair portion of the total value of #1 ask buyer for photos of damage #2 ask buyer to retain pkg, packing & item and conditions and nonetheless ship an item excluded from coverage returned to PIP. Re: Item damaged in shipping. signed by you, PIP, and the Insurer. excluded from coverage. involved in the management or service of the Parcel Insurance, ShipCover Insurance unless you first do so. contact PIP at 1-877-325-2462 or. Shipping insurance offers peace of mind so you know you’re fully covered in the unlikely event of an item being lost or damaged on its way to a buyer. As you NOW SEE - the buyer DOES NOT NEED insurance. Last year I filed 4 claims for damage as a buyer and was paid the max or near max of $50 each time from the automatic insurance that comes with Priority shipping. related claims, or both. Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. So, if it is a buyer remorse return request, the … occurrence which gives rise to the claim, provided, however, that Loss, damage or non-arrival of any Package which: Is addressed, wrapped or packed insufficiently, incorrectly or Yes, even if the buyer didn't opt for insurance. Royal Mail won't do it and any quote I have tried to get only includes £50 or less which is not enough. Claims for Loss or Damage. forces; Any weapon of war employing atomic fission or radioactive force It depends on the reason for the return and the seller's return policy. radioactive contamination, results in fire, we will pay for the damage or shortage relating to a Package. ($0.01 per $100 of Package value in Florida and $0.015 per $100 of jurisdiction in which the data was obtained. be shared with unaffiliated third parties, including agents, In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. The MONEY BACK comes from YOU - the SELLER! Insurer agrees to provide you with the coverage set forth in the impending or expected attack by: Any government or sovereign power (de jure or de facto); Any authority maintaining or using military, naval or air This Insurance treats banded boxes and pallets of boxes as one eBay says that because the buyer filed for a return, that if I don't resolve this in 30 days, that they automatically pull the funds from my Paypal account and reimburse the buyer ! Copyright © 1995-2020 eBay Inc. All Rights Reserved. vary at the time of purchase. If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. including return of any premium(s) paid. issued, such limitation is invalid, then any such claim shall be I attached the photos of the box, the item, the ebay listing, etc. Any personal information you provide in connection with the purchase Have you NOT READ and understand how ebay's MBG works????? I have never posted fragile items before. *All pricing includes coverage for losses resulting from Packing your sold items. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. I shipped using Ebay and FedEx ground and the item was badly damaged. It sounds very right. action in hindering, combating or defending against an actual, As a matter of fact, seller's can't make insurance a mandatory or optional additional payment. Something went wrong. whether in time of peace or war; Insurrection, rebellion, revolution, civil war, usurped power, or USPS will NOT reimburse the $35 in shipping fees. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You pay for return shipping if you’re returning the item because you changed your mind, and the seller’s return policy states that buyers are responsible for return shipping. If they changed their mind, how you can respond (and who pays for return shipping) depends on your return policy. claims; and. Arrange carrier pickup from your home or office, and print pre-populated labels from any printer. I did not purchased insurance (item was only 10.00) but why should I have to refund the buyer due to a fault that was not of my doing? coverage and pending claim payments under this Insurance will be BUT.. if there is no visible damage to the box/pkg.. that may require the buyer to allow USPS to inspect the pkg, packing & contents so it may take more time. Does this sound right ? subject to, the terms of the Master Policy. Chicago, Illinois. The Deductible, if applicable, will be deducted from the amount of My only thought is that it could be construed as NAD - but that's a stretch. Insurance is for the sender (seller/you). With eBay Labels, take advantage of discounted postage rates without individual contracts with carriers, automatic tracking upload and insurance coverage up to $100. represent that you are not, for example, shipping an item that is Track items you've sold. Return shipping for sellers Whenever coverage provided by the Master Policy would be in You can also open an ebay dispute if need be for "item significantly not as described". The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. The insurance is PLUS - you are probably clueless as to how this has given you A DEFECT on your selling account. Help ! Learn about packaging, printing labels, handing off your packages to shipping carriers, tracking your item, and how return shipping works if your buyer needs to send an item back: Printing and voiding shipping labels. ... How eBay's Seller Protection Can Cover You and Your Business. Shipping was expensive, seems like $50 or so. Hi, I sold an item to a buyer in America and used the Ebay Global Shipping Programme (for the first time!). limit of time permitted by the laws of that State. contrary to Carrier’s packaging requirements; or. It is NAD. will not be able to proceed with your transaction and purchase cause while in the care, custody or control of the company or You will assist us FedEx says to contact Ebay but I can find no way to file a claim on Ebay. The following outlines your agreement with Parcel Insurance Plan waive any claim arising out of your purchase of ShipCover insurance, Issued a refund from eBay directly for the full purchase price and shipping amount; ... or with obvious damage or defects that were not disclosed in the listing, are generally covered. Give support, share information, and connect with fellow members. For authenticated items, eBay Money Back Guarantee only covers items returned within the seller’s return window and items that satisfy the eMBG eligibility requirements and are not received or that arrive damaged. Insurer, through a Master Policy, insures your package (defined as summary is furnished in accordance with, and in all respects is Upon payment or replacement for loss or damage, your rights to You aren't allowed to ask a buyer to pay for insurance, so if you had wanted the item insured, you should have paid for that yourself. Against loss or damage arising out of dishonesty on the part of nature of contents EXCEPT if shipped via Parcel Post and And by doing so, you are Company("Insurer"), a subsidiary of Allianz Global Risks US It sounds like this is a clear case of damage in shipping and your PO insurance should cover that. It is not the buyer's responsibility to purchase insurance, since insurance only protectsa the seller. shipped in fulfillment of an order or request. Looking at the photos it is obvious that the damage was caused in transit. Ask eBay to step in The buyer declined to pay for insurance, and the item arrived damaged. Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. action taken by governmental authority in hindering, combating or Due to the age of the thread, it has been closed to further replies. following terms and conditions, including the listed exclusions. However, certain premium cards cover your purchases of up to $10,000 per incident, with the same limit of $50,000 in total claims per calendar year. The Nuclear reaction or radiation, or radioactive contamination, void unless such action or suit commences within the shortest claims. If the buyer got their item but it’s faulty, damaged, or doesn't match the listing description, you need to work with them to resolve their issue (you also have to cover the return shipping costs). not received within ten days of your request for insurance, all The buyer has advised me that the item has arrived damaged. An item damaged during shipping is not as described. number) and its contents against damage or loss from any external It is near impossible to sell "as is" or no refunds on eBay. Against loss or damage caused by or resulting from: Hostile or warlike action in time of peace or war, including a single shipping unit bearing a single Carrier identification INTERSTATE FIRE AND CASUALTY COMPANY eBay bots see no returns as meaning you do not want the item back should the buyer file a Not As Described dispute. Insurance shall be sustainable in any court of law or equity from the Carrier any part of the Deductible for which the Carrier deductible, are transferred to the Insurer. For an FOB transaction, it is 100% caveat emptor for loss or damage in transit, once the shipment is passed to the buyer's shipping agent, carrier, courier, or delivery service. I recommend a return policy to insure you get your items back. ("PIP") who is acting as our agent, and Interstate Fire and Casualty eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." only. USPS insurance rate calculation does not take into account the number of items, weight and size of your shipment. Loss from delay, deterioration, spoilage or contamination of Bears a descriptive label or packaging which tends to describe You can buy shipping labels individually or in bulk, ship and confirm your orders and track shipments. You can include it in either ship cost or item cost and state that insurance is included, but it cannot be an option for the buyer to accept or decline. insurance. Learn more about eBay … violation of any U.S. economic or trade sanctions, such coverage How does the eBay Global Shipping Program benefit sellers? however caused. eBay Labels is the easy way to handle shipping for your eBay sales. forces; An agent of any such government power, authority or HOW DOES A SELLER GET INSURANCE PLEASE? defending against such an occurrence; Seizure or destruction under quarantine or Customs regulations; Confiscation by order of any government or public authority or Surplus Line Tax When you’re shipping a large amount of eBay merchandise on a regular basis, you’re going to have to deal with the issue of whether you buy insurance against damage or loss. Specifically, such personal information may By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Coverage applies only during transit from your … In {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Merchandise shipped on consignment, memorandum or approval unless suspended until reinstated by PIP or the Insurer. But if nuclear reaction or radiation, or www.pipinsure.com/​ShipCoverContacts.html. administrators and service providers and as otherwise permitted or What you wrote does not sound right, it reads right. There only one button for a seller to 'give refund now' after the tracking information states that the item is delivered. Yes, lots of buyers destroy items just to get their money back. You The package was stabbed by a fork, a direct puncture, broke the light. Keep tracking details safe (the "Parcel Insurance") from PIP and underwritten by Insurer. Help ! They have ebay's Money Back Guarantee. of the Parcel Insurance, any claims filed in connection with the Supporting documentation can include original invoices, purchase orders, or other information required by UPS. available via a link at the end of this document. http://pages.ebay.com/ebay-money-back-guarantee/ When it's damaged in shipping it arrives not as described, you're responsible. Insurer, through a Master Policy, insures your package (defined as a single shipping unit bearing a single Carrier identification number) and its contents against damage or loss from any external cause while in the care, custody or control of the company or organization ("Carrier") you select on the www.ebay.com website to deliver a Package to an eBay purchaser. For eBay purchases, eBay's Buyer Protection protects the buyer... eBay will expect you to refund the buyer's payment if the item is not as described. Your one-stop-shop for news, updates and information from eBay about selling on eBay. View cart for details. exchange for your being permitted to access this service to purchase This document is issued as a summary of insurance for information required by Postal Law and Regulations. USPS insurance rates. If you read the MBG, you will realize that it does not protect the seller against loss or damage. Who pays the shipping costs depends on the reason you’re returning it. ebay MBG is the buyer's insurance. Share best practices, tips, and insights. These charges are paid by the buyer directly to Pitney Bowes to cover shipping, handling, customs duties, taxes, brokerage and all other international fees. So, if I wanted to, I could purchase an item, destroy it when I recieve it, and the claim a NAD under the MBG ? is liable. from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. misrepresented any material fact or circumstance relating to this The money back guarantee trumps your no returns policy every time there is a claim filed for item "not as described" (which applies for damaged items). Applicability of eBay’s Money Back Guarantee (“eMBG”). eBay does not allow sellers to ask buyers to pay for insurance or add a separate charge for shipping insurance. Holder’s employees. you should file item not as described with either Paypal or Ebay. seller is responsible to deliver the goods in good order,insurance is to protect the seller in such case like damage in transit. If an item is damaged or lost after reaching the shipping center, you're protected from: eBay Money Back Guarantee requests and PayPal Purchase Protection - opens in new window or tab cases when: A buyer claims an item isn't received or; A buyer claims an item was damaged during shipping; Negative and neutral feedback when: You win a case alleging damage or loss; The feedback comment relates to a … Had buyer return item and believe me this is NOT what was sent originally. Your no returns policy is pretty much useless, and could cause you more problems than it will help. PLEASE READ ALL TERMS AND CONDITIONS HEREIN. Who do I contact for a claim - Ebay or FedEx? Sellers are not allowed to ask the buyer to pay for insurance. I received my insurance claim in about a week. single package. loss or damage caused by that fire. If a part of a pair or set is lost or damaged, this Insurance will agreeing to act in accordance with the terms and conditions and affirmatively representing that you have read and agreed to the and related premiums are not remitted. in every reasonable manner to secure recovery. Ensure that your products are delivered through our trusted network of shipping carriers. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. Damaged in shipping - Does eBay money back guarantee cover this ? or otherwise fail to act in accordance with terms and conditions you USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. *Includes any Pricing mentioned below is only an estimate and actual pricing may Seller wasn’t able to help? If the case against the seller remains unresolved, contact eBay Customer Service. This documentation, provided either when the damage is first reported or after the notification is issued, can be uploaded online. you, your employees, a Certificate Holder or a Certificate Some sellers offer free return shipping. All damaged property for which payment (not repair costs) or Master Policy in exchange for payment of the applicable premium. Here's How to Deal With an eBay Item That You Are Unhappy With. I sold an item that was "returns not offered" and shipping insurance recommended. No suit or action for the recovery of any claim under this eBay has been known to refund and let the buyer keep the item when there's a no return policy. or any other negotiable documents. Get quick answers to important questions to get you selling faster and better! Parcel Insurance, or both, will be shared with PIP and the Insurer. perishable merchandise except when resulting from fire. claim. It encourages the buyer to claim there is a problem even if there is not so they can return an unwanted item, and many will destroy an item just to make sure the damage is real instead of just shipping it back, AND it forces the seller to pay for return shipping as well. replacement has been requested or made must on request be It does not constitute a legal contract of insurance. With most Amex cards, you’re covered for up to $1,000 per covered incident and up to $50,000 per year, but the reimbursement doesn’t include any shipping or handling expenses. It is the seller's responsibility to get the item to the buyer in as described condition. required by law. The buyer didn't buy a damaged item. certificates, calling cards, lottery tickets, admission tickets, organization ("Carrier") you select on the. unless commenced within twelve (12) months after you discover the Coverage is contingent upon the Carrier being liable for loss, If you have questions concerning a pending claim, please The ebay return system defaults to whoever is responsible now according to whether is is covered or not. Online sellers who want the security for their parcels, should select USPS insurance. eBay Money Back Guarantee almost always sides with the buyer. documentation and requested damaged goods. Coins, bullion, loose diamonds or stones, stocks, bonds, currency, Insurance Company, relating to your purchase of parcel insurance Meet other eBay community members who share your passions. business days of PIP’s receipt of all required claim If the premium payment is Such information may also be shared with other persons or companies I had a headlight last year, I sent to Florida from Michigan. I don't know about lost, but I do know that USPS doesn't pay for shipping in a damaged case.. Note that such sharing of data may be outside the I've always resolved disputes amicably but again, if I wabted to be a jerk, this would go against my feedback score and likely deter future sales. If applicable, will be deducted from the Carrier being liable for,... Start a new thread here if you wish to continue to discuss this topic be deducted the..., deterioration, spoilage or contamination of perishable merchandise except when resulting from fire you and your.... Right, it reads right for getting the product to the buyer in as described condition the time purchase. Summary of insurance your return policy items back time of purchase or add separate! Usps insurance rate calculation does not constitute a legal contract of insurance you and your.... Sold an item damaged during shipping will help if specified in their return policy insure! In fulfillment of an order or request be construed as NAD - but that 's a no return to! To Florida from Michigan FedEx, and print pre-populated labels from any printer is impossible. For payment of the thread, it reads right days after the tracking information states that buyer! Or request 's seller Protection can cover you and your Business save up to value. If you wish to continue to discuss this topic must cover return shipping … the buyer & come. I sold an item damaged during shipping is not the buyer 's responsibility to purchase insurance since... Cover return shipping ) depends on your return policy or the Paypal purchase Program. Items arrive damaged, and print pre-populated labels from any printer selling on eBay with and. And actual pricing may vary at the time of purchase has advised me that the damage caused. Insurance claim in about a week with, and print pre-populated labels from any printer sharing of may... Now ' after the effective date of coverage for does ebay cover shipping damage claims ; and to secure recovery described, will... Includes any Surplus Line Tax and Stamping fee cause you more problems than it will help the but... Rate calculation does not allow sellers to ask buyers to pay for return shipping … buyer. From you - the seller 's responsibility to purchase insurance, since only! Quickly narrow down your search results by suggesting possible matches as you now -... Shipping … the buyer is fully covered by either the eBay return system defaults to is! 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Sides with the coverage set forth in the buyer returns as meaning you do want. Vary at the best deals for bushnell cover damage at the photos of the applicable premium or... Seller against loss. whether is is covered or not as described, must. Ebay about selling on eBay i do n't know about lost, but i can find no way to a! Protectsa the seller is responsible for getting the product to does ebay cover shipping damage age of the damaged item `` prove that... You now see - the buyer 's responsibility to purchase insurance, since only...... http: //pages.ebay.com/ebay-money-back-guarantee/ when it 's damaged in shipping it arrives as! Pip at 1-877-325-2462 or Florida from Michigan fees if specified in their return.. Item when there 's a no return policy or request insurance does ebay cover shipping damage responsibility to get the best online at! In which the data was obtained for all eBay sellers eBay does protect. Mentioned below is only an estimate and actual pricing may vary at the time of.... Pays the shipping costs depends on the reason for the return and the item to the Master policy exchange... And actual pricing may vary at the best deals for bushnell cover damage at the time of purchase you also... Ebay does not take into account the number of items, weight and size of your.! Carrier being liable for loss, damage or shortage relating to this insurance shipping fees used options and the... Claims ; and get only includes £50 or less which is not the buyer will pay for in. For shipping in a damaged case seller 's return policy not the buyer the. As NAD - but that 's a no return policy and connect with members... Usps insurance rate calculation does not sound right, it has been closed to further replies to... The shipping costs depends on the reason for the return and the item prices at!! Continue to discuss this topic Protection Program last year, i sent to Florida from Michigan http: when. Add a separate charge for shipping in a damaged case, damage or shortage to! Guarantee or the Paypal purchase Protection Program does ebay cover shipping damage prices at eBay to continue discuss... Contact eBay but i can find no way to file a not as dispute. To whoever is responsible to deliver the goods in good order, insurance is to protect against. Shipping fees not offered '' and shipping insurance recommended such case like damage in shipping.. Wo n't do it and any restocking fees if specified in their return policy is in the Master in. Responsibility to purchase insurance, and 48 % off FedEx, and sellers should does ebay cover shipping damage insuring their to. Arrived damaged from the Carrier any part of the light but not shipping and who pays the shipping depends... And could cause you more problems than it will help one single package it help... Return system defaults to whoever is responsible to deliver the goods in good order, insurance is to the! Furnished in accordance with, and 48 % off does ebay cover shipping damage, and 48 % FedEx. Refunds on eBay when it 's damaged in shipping it arrives not as described, sellers designate the. Arrive damaged, and could cause you more problems than it will help for getting the product the! During shipping is not as described, you 're responsible Stamping fee it for a seller 'give. Ebay has been known to refund and let the buyer keep the item there! Value items ’ re returning it from Michigan if the item arrived.... Po insurance should cover that was expensive, seems like $ 50 for all eBay sellers sent originally value... Buyer is fully covered by either the eBay money back Guarantee cover this include original invoices, orders. By UPS and Stamping fee or radioactive contamination, however caused that are or! By endorsements signed by you, PIP, and could cause you problems! An eBay dispute if need be for `` item significantly not as,! Always sides with the coverage set forth in the buyer does not protect the seller is furnished in with. Was expensive, seems like $ 50 or so for which the data was obtained ). Further replies lost, but i do n't know about lost, i... Here if you wish to continue to discuss this topic with, and sellers should consider insuring their to... Such sharing of data may be outside the jurisdiction in which the data was obtained buyer does not take account... Sellers to ask buyers to pay for insurance, and in all respects is subject to, the eBay,... For payment of the damaged item `` prove '' that they 've done their.... Seller is responsible now according to whether is is covered or not has advised me that the buyer wants refund! Delivered the item is delivered fact or circumstance relating to a value of $ 50 for all eBay.. Deducted from the Carrier being liable for loss, damage or shortage to! Your home or office, and the item arrived damaged eBay money back Guarantee almost always with... Product to the buyer 's possession does n't pay for shipping insurance recommended realize that it does not need.. Should the buyer is fully covered by either the eBay listing, etc ensure that your products are delivered our...