Spearheaded a Facebook promotional/marketing campaign Developed communication and customer relation skills while making reservation and scheduling group and meeting bookings. Implemented new time efficient processes to streamline communications between office staff and front desk personnel. Non siamo riusciti a elaborare la tua richiesta. Answered department telephone calls within 1-2 rings, using correct salutations and telephone etiquette. Trained front desk personnel how to perform front daily office duties. The average hourly pay for a Front Desk Manager with Training skills is $13.15. Managed all front office personnel operations. el problema persiste, es probable que haya un problema con nuestro sitio en este momento. Fai clic qui per ricaricare. La mayor parte de las veces este problema Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests. Organized all large group events, managed company website and Facebook page. Cleaned and inspected guest rooms up to standards. Coordinated activities between housekeeping and maintenance staff. Completed financial transactions related to resort charges. Train front desk clerks in IQ Ware Systems and basic knowledge of hotel operations. Checked accommodations for VIP, and special guests carried out accordingly. Optimized room rates through a variety of means to gain ADR and occupancy. Function as primary liaison to customers and ensured a consistently positive customer experience. Confirmed reservation in system and reviewed all noted information.Maintain an inventory of vacancies, reservations, and room assignments. Keep consistent communication with Security personnel of their findings during visual inspections. Maintain positive customer and associate relationships: Hire, train, motivate, recognize, coach and develop guest service associates. Managed 8-12 front desk staff members at an upscale health and fitness center on Long Island. Managed front desk operations, maintained customer satisfaction. Managed membership operations; oversaw all aspects of customer service. Managed daily office activities, carry out filing and data entry, and answer high volume telephones. Direct Bill Accounts, Accounts Receivable, Credit Card Disputes, Inventory Balancing, IHG Reward Reimbursement, Housekeeping, Breakfast. Train and ensure all other front desk agents have a good understanding of the system and all hotel regulations. Coordinated successful transition from paper charts to Electronic Medical Records. Hired and trained, cross-trained and retrained all front desk associates. Deal with complaints, problem solving, disturbances, special requests and any other issues that may arise. Maintain an orderly lobby area and a have a thorough understanding of facilities, front desk operations, and hotel policies. Handled daily financial transactions, as well as business accounts payable and receivable. Managed fast-paced high volume medical office as a Front Desk Manager for all five locations. Supervised three receptionists with my proven background in initiating and implementing leadership techniques that significantly improved employee moral and effectiveness. Established and upheld front office operating procedures. Check-in and check-out guest Handled customer complaints with minimal managerial help. Managed all incoming medical records and credentialing requests. Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate. Complete patient check-in/out through Spa Booker, set/cancel appointments electronically. Ensured compliance with company policies and procedures and guest satisfaction by integrating services among all departments. Supervised cash and bank handling procedures with all associates in adherence to company policies. High school degree or equivalent; bachelor’s degree or certification in management in related field preferred Provided customer service to members: handled billing and account issues, explained online class reservation process to new members. Supervised front office staff including managing hotel intermittently when general manager was absent. Customers checking in and checked out guests, managed company website, Facebook, Instagram, pinterest, and to... Luxury resort two promotions within 2yrs with increased responsibilities een probleem voorgedaan het... Departmental staff meetings for improvements in communication and customer relation skills while working with checking. 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