All their telephone calls to Customer Support are diverted to other countries that include USA, Ireland, Columbia, and the bulk of the calls to The Phillipines where they have cheap scab labour. Their Money Back Guarantee that they claim that they give to buyers is a complete lie. The item - a 600mm Canon Series 1 camera lens was purchased on eBay from a seller in the United States of America and paid for via Ebay’s checkout system. Copyright © 1995-2020 eBay Inc. All Rights Reserved. How you contact a seller on eBay depends on whether you've already bought an item from them or not. Ok kids here we go! They appear to engage in criminal activity but worse of all because they're unregulated there's nothing you can do and, they know it. Top brands, low prices & free shipping on many items. When items are sold, all payments are transferred offshore to Switzerland so Ebay avoids paying taxes both in Australia and the USA. Search "contact eBay," and you will find a telephone number for customer service: 1-866-540-3229. We'll make sure you either receive the item you ordered, or get your money back. Instead my dispute was never dealt with and I kept receiving untrue emails from EBay Australia and it’s Filipino employees stating that the case had been decided in favour of the seller and that my money would not be refunded to me. You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. eBay also offers a telephone number for fraud detection, which is 1-866-643-1607. Avoid contacting their Austealian staff for support as they're not only incompetent they'll also flag, mark and or tag you for removing your listings then provide inconsistent reasons why your listing/s were removed when other sellers continue selling the same items. Have a question? To date, eBay Australia has refused to decide the dispute and have told me that someone wrote in the file that I will never be refunded my payment. The case was escalated and the buyer issued a refund on 5 June. 3 min article; Tracking your item. eBay Customer Service 559661635584 fd1b1945-6f01-46b4-b9c8-a89ba91167a5:176ba6655a1 19997 By this time the item was truly out of eBay buyer protection. There are also some simple steps you can take to make your account more secure. They appear to make up their own rules as they go and reward dishonest sellers by allowing them to remain selling as they pay higher below standard fees. Explorer Options. All rights reserved. Why is it SO hard to contact PayPal (or eBay)? harry26260. To get to the Resolution Center, click the Customer Support link in the eBay navigation bar. You'll find all messages you've exchanged with other eBay members, as well as important emails from us, in one place in your Messages. This is despite a tracking number provided,  regular updates to the buyer and eBay's extension of international delivery deadlines up to 50 days according to eBay's most recent seller support information letting us sellers know how eBay is helping at:COVID 19 Coronavirus Updates | eBay Seller Centre https://sellercentre.ebay.com.au/covid-19-coronavirus-updates.An appeal was lodged and rejected. That's the honest truth and you should know! If you're suspicious about an email that claims to be from eBay, sign in to My eBay and click the Messages tab. I never received the item and eBay Australia stole my payment. You can also save multiple delivery addresses as well as your dispatch and return addresses. Why?? Unimpressed with eBay Australia's team member standards: professionalism, integrity, honesty, knowledge, overcharging and competence. eBay's customer service phone number is (866) 540-3229. Don't share the phone number with others. After filing a dispute and 6 days later escalating it, the following day I was bombarded with emails from EBay Australia falsely alleging that I did not pay for the item via eBay and only by credit card and that the item had no eBay buyer protection. I was ripped off AU$6209.93 by eBay Australia in a transaction that went wrong. Australian Customs sent the item back to the seller in America because it had no customs clearances and I had no invoice or necessary documents to collect it. Contact Government Relations. What is the phone number to contact a live person at ebay? What's the use of having a contact phone number if it's just a recorded message telling you to go on Internet and fix the problem on. It may be a "spoof" or "phishing" attempt. How you contact a seller on eBay depends on whether you've already bought an item from them or not. After you've registered with eBay, you should sign in to your account whenever you're looking to buy, sell or just browse. They single out individual sellers that do the right thing only because they're making sales and paying less fees. The buyer also lodged a claim for refund on that date. Contact us. I have just gone on to my eBay account, which my 13-year-old son has access to, and found pornography in my "recent' search history. Australian Border Force told me over the phone that the unpaid taxes on the item was close to an extra $1000 and I was told by Canon Australia that the camera lens was 19 years old and no parts available anywhere in the world to repair it if it arrived broken, damaged, or faulty. To contact Ebay, start on the website. Something went wrong. I cannot understand how Ebay Australia are allowed to operate in Australia. When you’re selling on eBay, you might sometimes need to get in touch with a buyer. eBay has 25 million sellers and a total of 170 million users (buyers and sellers). Contact us. Phone Number: Call 1800 322 928 to reach someone at Ebay Australia headquarters. You'll also lose your Feedback, as well as your purchase and sales history. To start the resolution process, please tell us what your problem is: I bought an item. If you close your eBay account, you'll no longer be able to sell on the site or access My eBay. Checkout their online forum too for seller comments consistent with seller dissatisfaction and account fee overcharging without resolution. How you contact a seller on eBay depends on whether you've already bought an item from them or not. One-star appears harsh but it's generous - minus 10 stars would be relevant and appropriate. For any general inquiries, please contact Ebay head office number : (408) 376-7400. Offices, reviews and public commentary for Australian companies, Address :10th floor, 45 Market Street, Sydney, NSW 2000. You can keep track of your eBay activity without having to be on the eBay site by setting up notifications. If you think someone is trying to take over your account – or already has – we'll work with you to secure it. All profits the company makes from seller’s final value fees are sent to Switzerland so Ebay does not pay taxes. My children have always had access to my eBay account to search for stuff they would like me to buy for them. Your username or user ID is the unique name you chose when you created your eBay account. Its technical support phone number is (866) 961-9253. The first step is to contact the member through the Resolution Center and try to resolve the problem. I intend to close my eBay account permanently after this and wish to warn others to avoid using eBay as they are extremely dishonest and unethical. Sellers can simply return an item because they want to, many lie as to reason, but sellets have to cop all charges & cost of initial shipping, now unless a seller offers spwcific Express post/delivery on their items ebay charge higher sales fees to that seller, "enforcement by fees" delivery time as advised by ebay are unachievable 99% of the time, ebay take no responsibility as to anything.. Australia Post can not meet these advised delivery times in any shape or form and with Covid19 are 2-3weeks for delivery in some cases, buyers lodge a complaint as to item bieng late & bingo ebay doesn't even contact the seller for information simply refunds the buyer who eventually gets the item delivered & now free - bugger the seller, its in no way a fair playing field as a seller with ebay, its their way or no-way, be wary! Ebay’s checkout system completely bypassed Paypal and therefore had no 90 day Paypal Buyer Protection. For any general inquiries, please contact Ebay head office number : (408) 376-7400. Because I also have other international buyers who have requested refunds due to non delivery as their items are waiting for flights, I have requested a hold be placed on these cases to prevent automatic escalation to refund. If you didn't get your item, you're covered under eBay Money Back Guarantee. Click the Contact us button and choose one of the contact options. You can find the corporate office address and eBay Australia headquarters in 10th floor, 45 Market Street, Sydney, NSW-2000. Buy & sell electronics, cars, clothes, collectibles & more on eBay, the world's online marketplace. There is not even a way to set a filter to stop the access. This helps us show you the most relevant items in the correct currency and language. This Company hides behind "Recorded Messages".It is PATHETIC ! If your eBay account is restricted or suspended, we'll email you with the steps you need to take to have your account reinstated. They are obviously making a lot of money from this content so I do not expect they will care that much! There are different phone numbers to contact different eBay Customer Service teams. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact eBay in an easy-to-use summary, as well as a full comparison of the 5 ways to reach eBay, compared by speed and customer recommendations. Unfortunately, they intentionally overcharge their seller accounts and try every trick to rip you; not providing credit for returns, overcharging / overriding what are meant to be automatically calculated FV and ad fees, fees debited to your eBay account that should be credited such as returns and they debit nore than your account balance is owing. Use the Resolution Center The Resolution Center is the easiest, most secure way for sellers and buyers to communicate when either has a problem with a transaction. I have no idea at this time if the access was accidental or not but either way it should not be possible. When your overcharged sometimes it's best to cop it on the chin or you risk further overcharging and them siding up against you with disputes or excess fees and because they're not regulated there is nothing you can do. To sign up for an eBay account all you need is your email address. My sister received an email from Ebay about her account and that they had changed her password and she needs to call them. It was unclear who was responsible for requesting the hold, but given eBay's policy, it should be eBay. The email says contact us, but no phone number is there. If you have questions about something you are selling or sold visit seller help section: www.ebay.com/seller-help eBay Global corporate headquarters : 2145 Hamilton Ave, San Jose, CA, U.S.A – 95125 Once you're signed in, we can personalise your shopping experience and show you items you might like based on your interests. We may occasionally restrict or suspend accounts to protect our community. They claim the reason is that the item was of high value so they believe that they can keep my payment and deprive me of the AU $6209.93 that I paid for an item that never got delivered to me. To get an eBay member’s phone number, go to the Find Contact Information in the Advanced Search: Members: Find Contact Information link. Case closed. PayPal had to be sued in 2003 just to have them put their telephone number in a place where most persons could find it. Ask eBay members . To start the resolution process, please tell us what your problem is: I bought an item. Whether you've simply forgotten your password and need to reset it, or want to make a change for security reasons, it's easy to change your eBay password. The parent company of eBay is based in San Jose, California, where my payment went directly to. I live in Melbourne and paid the seller US $250 to ship the item to me and after a month I still had not received it and I had to file an eBay dispute “Item Not Received” case. It's the name other eBay members see when you're buying or selling with them. The upshot here is that whilst eBay has an updated policy to accommodate delays due to Covid-19, the administrative procedures are not in line with that policy. 1 min article; Contacting a buyer or bidder. Contact Global Impact. After this I did some research and found that eBay does nothing about the continual disgusting breaches of their own policies! Ebay headquarters is run by an executive team. On 2 May I sold an item to a buyer in Canada. If I had of known that this content was readily accessible on eBay, I would have NEVER let them have access to it! In the meantime, the item has left Australia and arrived in Canada. We can help. The safety of your personal data is our top priority, so we take a number of measures to protect your account. If you need to contact them I recommend going through other eBay sites, not in Australia as the Australian team generally speaking give eBay global a bad name. They could quite easily solve the problem by adding an explicit content filter? To report a fake email, forward it as an attachment to spoof@ebay.com. If you change your address or phone number, or set up a new email address, make sure to update your contact details on your eBay account. It’s hard to believe in this day and age that NSW fair trading cannot get eBay to comply with legislation. They offer no real reason as to there actions. In fact, during an online chat regarding the now closed case, I was told a hold should have been placed on this case to prevent escalation to refund. The first step is to contact the member through the Resolution Centre and try to resolve the problem. Get help from other eBay members. 1 min article; Contacting a buyer or bidder. PayPal & eBay Contact Information. Once escalated, a dispute is normally reduced in two days. View cart for details. Whether you've simply forgotten your password and need to reset it, or want to make a change for security reasons, it's easy to change your eBay password. I am a small  occasional seller without an eBay shop. 2 min article; Reset your password. Email. Germany eBay phone number Deutschland eBay telefonnummer: 0900-1-463229 oder 0900 1 GO EBAY (€0,59/min); Sie erreichen uns täglich von 9.00 - 20.00 Uhr unter 10th floor, 45 Market Street, Sydney, NSW-2000, Australia, 2145 Hamilton Ave, San Jose, CA, U.S.A – 95125, Millenia Tower One, Temasek Blvd, Singapore 039192. Let’s see what happens. Your registration address is the main address on your account. Once your account is set up, you can buy, sell and enjoy all the benefits of being an eBay member. Where is the publicly written information that tells me I need to do this? Below are some executive team members name of Ebay corporate office Australia. According to some accounts, the wait time for this number is typically three minutes. My bank is currently working on doing a chargeback to recover the money that eBay refuses to return to me. once inside, you will find two tabs, one says "Find and Answer", the other says "Contact eBay" They are about 1/3 the way down on the left side of your page. You can also chat with us. eBay Australia can be contacted on the following number (obtained from PayPal, just incase they change it again just call PayPal ) 1800 322 928 Report Inappropriate Content (195,138 Views) You can contact Ebay customer service team through the website, via phone and chat, which many of you have been asking for. The item was shipped by the seller by the slowest possible means and a month later arrived in Sydney and was seized by Australian Border Force (Customs) because the seller failed to get any customs clearances and unknown to me it was alleged that no GST or Import Duties had been paid. There are also several things you can do to prevent your account from being hacked or taken over. They appear to intentially cook seller metrics on seller performance so sellers pay additional 'below standard' fees then will not correct it. We the seller have neither the item, the ability to get it back nor to be paid the money for the sale. It is still possible to contact eBay and talk to a customer representative. Connect with eBay Australia & New Zealand Pty Ltd at Sydney, NSW. Most of the operations handled from this eBay AU corporate headquarter. ... How eBay Buyer Protection works. Contact our Government Relations team for federal, state, and local public policy inquiries. You can see how eBay members have been rated by the other eBay users they’ve traded with by viewing their Feedback profile. Go to Advanced Search and in the Members area, select Find Contact information. After you input the other person’s eBay ID and the item number, eBay e-mails you the person’s phone number. Related Help topics. The seek and destroy attitude of fair trading on small business is a disgrace. We may ask you to send us an email if we need to investigate your issue further. ?Children and their parents should not have to worry about adult content popping up, even accidentally, whilst shopping on eBay which, I and others, thought was such an innocuous shopping site. eBay have no regulation or transparent complaints handling system nor do they appear to hold their staff accountable for inconsistent advice and going against online disclosed policies. If you have trouble using the form, you may have to contact eBay by phone to solve the problem. eBay does not employ many workers in Australia and operates on a shoestring basis using overseas scab labour. eBay Customer Service 559622535874 ee6cb500-677a-4fa1-aa0a-2a9d0ea2d5e2:176b9cae3ec 19997 I've used eBay as a power seller for over 10 years because of the traffic it receives; good for buying and selling. Your safety is one of our top priorities, so we take measures to help ensure your account is secure. For your protection, we may place a temporary hold on your account. As both a "Top seller" & buyer on ebbay I can endorse all the sentiments of these ratings about ebay, they continusly & unilatererally without consultation impose added restrictions or one sided conditions upon sellers, not all sellers are unfair, not all buyers are truthfull, yet ebay continually disadvantages sellers over buyers, both ebay @ paypal have recently cancelled seller fee refunds when an item is returned or refunded for any reason. Contacting a seller | eBay 559622864432 a586b04b-ff15-4839-81cb-be49f1f76d3e:176b9cc1b6d 19997 Cancelling a transaction. Well I’ve spoken with the police about missing 7k see what happens. I believe the Australian Federal government has a duty of care to protect all Australians and should deregister EBay Australia and not allow it to operate in this country. 1 min article; Contacting a buyer or bidder. Government Relations Contacts. On 30 May, 28 days later, the item was still delayed at Syndey International departures waiting for a flight, which as you are aware is due to the Covid-19 pandemic. Australia eBay PowerSellers phone number: 02-8280-6470; during office hours . eBay Australia is basically a shop front operating from a registered office in Sydney. Fill out the form by entering your transaction partner’s user ID and the number of the item that you’re inquiring about, and then click the Search button. Contact the eBay Impact team about our initiatives to drive positive social and environmental change. © 2019 Corporate-office-headquarters-au. This phone number is eBay's Best Phone Number because 299,406 customers like you used this contact information over the last 18 months and gave us feedback. How you contact a seller on eBay depends on whether you've already bought an item from them or not. Find answers to your buying, selling, and account questions, or contact us for more help. To save time and effort in resolving unpaid items, use the Unpaid Item Assistant, which allows eBay to automatically open and close cases on sellers' behalves. Postage was standard, with Australia Post. And the hold period is only 10 days, again nothing like the 50-day extension you promise sellers.In the meantime, the refunded buyer can see their item is on the way and they have no way through eBay to cancel the refund or pay again when the item arrives. 12,240 Views Message 1 of 6 6 Helpful Reply. Visit the Answer Centre to post a question. If you don't see the same message there, the email is fake. When you first register on eBay, we'll ask you to choose a home country or region. When the seller uploads tracking information, you can follow your package online all … In whose commercial world is this acceptable business practice? Discover phone numbers, directions, web links & more with the White Pages® Getting help on eBay. You can imagine my shock when adds for Porn Calendars etc with extremely explicit pictures and descriptions popped up as the first thing in my recent search history for possibly all the world looking over my shoulder to see!I did not even know that eBay sold this sort of stuff let alone that it was easily accessible to EVERYONE! I have checked the eBay website and this content violates eBay’s own policy on adult content.I have also checked the on-line eBay forums and apparently there are literally thousands of these types of items listed on eBay. The short answer is quite simple: money. When you're selling on eBay, you might sometimes need to get in touch with a buyer. Be suspicious of any unusual request for your personal or financial information by email or phone. The only purported taxes are 10% GST and Import Duties that eBay collects at the checkout and purportedly pays to the Australian government. Imagine if just 0.1% of those customers would need help from an actual customer service representative at the same time, that’s 170,000 simultaneous calls. eBay and PayPal collude together to withhold our money. 10th floor, 45 Market Street, Sydney, NSW-2000. What to do when a buyer doesn't pay. Find answers to your buying, selling and account questions, or contact us for more help. You can also reach eBay customer … eBay Australia we’re insisting that I travel to Sydney from Melbourne to get the item off Customs even after it was sent back to the United States of America. Tags: 1-866-305-3229. After that, eBay Australia sided with the seller and they then said they were giving the seller a further two days to respond to something that they refused to disclose to me. Getting help from our community resources Choose "Contact eBay" You will then have a choice of three tabs "Buying", "Selling" and "My Account" Hover over "Selling" and a … Customer Service does NOT EXIST. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}, Changing the address on your eBay account, Updating your country or currency settings, Closing your account and deleting your data, Account holds, restrictions and suspensions, Recognising phishing phone calls and emails, Tips for keeping your eBay account secure. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during 8:00 am to 10:00 pm, local time, 7 days a week. Chat. Call eBay’s customer service department at 1-866-540-3229. eBay is available to take calls Monday through Friday between 5 a.m. and 10 p.m. PST, and on … If you change your address or phone number, or set up a new email address, make sure to update your contact details on your eBay account. Ebay customer support number (866) 540-3229 is no longer in use. Does anyone know a customer service phone number for Ebay. How does a company like EBay Australia allowed to operate in Australia I wonder? When you're selling on eBay, you might sometimes need to get in touch with a buyer. For general issues and inquiries, please contact our Customer Support Team. If its against their own policy!I have reported it to eBay but have received no response as yet. 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